Once you have received your order from the delivery date, you will have up to 30 days from that period to return the product. We will inspect the product to make sure there's no damages or any other defects. All returns for refunds will have a 25% restocking fee applied. Customer pays for the return shipping and store credit will be issued minus the shipping charge for the return label. All products which are approved for return are for store credit, exchange, or refund. There is no return, refund, or exchange for any parts that have been used, damaged, modified, painted, or installed. Returns are not eligible for custom products such as: steering wheels, grilles, diffusers, front lips, side skirts, exhaust tips, DRL modules, CarPlay products, headlights, tail lights, spoilers, mirror caps, front hood, rear trunk, engine cover, mid-pipes, downpipes, floor mat, key fobs, seat back cover, interior trim set, splitters, brace bar, canards, etc.. Custom products will be identified by no quantity counter on the product page. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Please send a video and photo of the situation at hand, if applicable, to speed up the entire process.
To start a return, please contact us at firstname.lastname@example.org. If your return is approved, we’ll send you a return portal as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. If the item returned has been used or damaged by the customer, Bimmer Plug will not provide any form of compensation for that item.
Cancelling Your Order
If you would like to cancel an order after it has been placed, please reach out to us within 1 hour to cancel the order. Contact us via email (email@example.com), or call/text us during business hours at +1 (949) 229-3397. After 1 hour, if the product is in stock, it is likely that it will be fulfilled if it was placed before our cutoff time at 2 pm PST. If the order has left our warehouse / has been processed, you have to wait for the order to be shipped to you, then you, the buyer, is RESPONSIBLE for paying for the return shipping. Canceled orders for in-stock products, that have not been shipped yet, are eligible for exchange, store credit, or partial refund. Custom-made product orders cannot be canceled for any refund or in-store credits after 24 hours.
Damages and Defects
Please inspect your order upon delivery and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the situation and make it right.
The fastest way to ensure you get what you want is to email us to return the item you have, and once the return is accepted, make a separate purchase for the new item, so you do not have to wait until your shipment has arrived, for your exchange product to process and ship out. If you received the wrong item from what you ordered, please contact us ASAP so we can help with the exchange process. Please send a video and photo of the situation at hand, if applicable, to speed up the entire process. Exchanges, due to wrong fitment, on the buyer's end, will NOT be accepted if we don't keep the product in stock. Exchange requests for custom products, such as exhaust tips, steering wheel replacements, etc. will not be eligible for an exchange.
We will notify you once we’ve received and reviewed your inquiry, and let you know if the refund request is approved or not. If the refund is approved, you’ll be refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund. Refunds are only eligible up to 30 days after delivery. Refunds for returned, new condition products, will have a 25% restocking fee applied. Custom-made product orders can be canceled within the first hour for a full refund. If you decide to cancel within 24 hours, you have the option of a 75% refund or receiving full in-store credit. Please note that beyond the 24-hour mark, orders for custom-made products cannot be canceled or refunded.
Lost or Stolen Packages
Bimmer Plug is NOT responsible for lost or stolen packages. If packages are confirmed to be successfully delivered, you will have to file a claim with the shipping carrier if you did not receive the package. We send tracking information once packages are shipped and delivered. Please obtain your package as soon as possible. It is ultimately your responsibility to file a claim with the mail carrier. Bimmer Plug is unable to do anything in this situation, and will not refund or resend the lost/stolen item.