Returns

Once you have received your order from the delivery date, you will have 7 days from that period to return the product. We will also inspect the product to make sure there's no damages or any other defects. Depending on the product there could be a restocking fee. Customer pays for the return shipping and a refund credit will be issued minus the shipping charge that was first given. All products which are approved for return are for store credit only. Returns are only eligible on the occasion if you received the incorrect/damaged item from what you ordered. There is no return for any parts that have been used, modified, painted, or installed. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at kevin@bimmerplug.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Cancelling Your Order

If you would like to cancel an order after it has been placed, please note, if you cancel the order before it leaves our location you will be given a full refund. If the order has left our location / have been processed, you have to wait for the order to be shipped to you, then you the buyer is RESPONSIBLE for paying for the return shipping. Once we receive the package we will inspect the order and then we will issue the refund credit minus the shipping cost. Depending on the product there could be a restocking fee.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges 
The fastest way to ensure you get what you want is to email us to return the item you have, and once the return is accepted, make a separate purchase for the new item, so you do not have to wait until your shipment has arrived, for your exchange product to process and ship out.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.