General
Is Bimmer Plug good and reliable?
Absolutely! At Bimmer Plug, we take great pride in providing high-quality products and reliable service to our valued customers. Our commitment to excellence has earned us a reputation for being a trusted and reputable brand. We conduct rigorous quality checks to ensure they meet our stringent standards. Customer satisfaction is our top priority, and we strive to exceed your expectations with every purchase. Rest assured that when you shop at Bimmer Plug, you're choosing quality and reliability you can count on.
What is carbon fiber?
Carbon atoms are joined in a long chain via chemical bonds to create carbon fiber. The fibers, which have great stiffness, strength, and lightness, are employed in a variety of processes to produce top-notch aftermarket parts for cars. We prefer carbon fiber because of its high tensile strength, stiffness, tolerance, heat resistance, and chemical resistance. Moreover, it is extremely lightweight compared to conventional metal sheets.
Why should I choose carbon fiber parts for my car?
Carbon fiber parts offer several advantages. They are significantly lighter than their traditional counterparts, which can improve the overall performance and handling of your vehicle. Additionally, carbon fiber is highly durable and resistant to corrosion, making it an excellent choice for aftermarket modifications.
Which European car manufacturers do you provide parts for?
We offer carbon fiber parts and aftermarket mods for a wide range of European car manufacturers. Our inventory covers various models, so you can find parts specifically designed for your vehicle.
Are your carbon fiber parts and mods of high quality?
Absolutely! We understand the importance of quality when it comes to aftermarket modifications. All our carbon fiber parts and mods are sourced from reputable manufacturers known for their craftsmanship and attention to detail. We prioritize delivering products that meet or exceed industry standards to ensure your satisfaction.
How Do I Contact You?
You can easily reach out to our Bimmer Plug customer support team through the following methods: Call or text us at +1 (949) 229-3397, email support@bimmerplug.com, start a live chat session, or message us on social media platforms.
Where is Bimmer Plug located?
We are a California-based e-commerce store specializing in BMW aftermarket parts and mods. In addition to our robust online platform, we've expanded our operations to include a state-of-the-art warehouse located at 18102 Sky Park Circle Suite L Bldg 52, Irvine, CA 92614. This facility serves as a central hub for processing orders and features specialized in-house installation services. While our online store continues to serve BMW enthusiasts worldwide, our Irvine location adds an exciting new dimension to the range of services we provide.
Where are Bimmer Plug products made?
Bimmer Plug sources its products from a variety of reputable suppliers and manufacturers located both domestically and internationally. Our focus is on quality and performance, and we work with suppliers known for their expertise in producing high-quality BMW products. While the specific manufacturing locations may vary depending on the product, we ensure that all products meet our stringent quality standards before they reach our customers.
Can I install Bimmer Plug products at home?
Yes, many of our Bimmer Plug products are designed for easy at-home installation. However, the complexity of installation may vary depending on the product. Now we offer a professional in-house installation service led by our highly skilled technician. Our expert can handle a wide range of services, from oil changes to complex turbo and aftermarket parts installations. So, whether you're a DIY enthusiast or prefer expert assistance, we've got you covered. For more information on our installation services, please call or text us at +1 (949) 207-9146.
How do I create an account?
Shopping with us is super easy because of the well-organized accessories collection for every individual BMW model. In the upper right corner of our website, click on the Account profile icon > Create one > Register with the required credentials, and you are ready to place your first order! Before starting your shopping, it is advisable to choose the currency in which you intend to make the payment.
What is your return policy?
Once you have received your order from the delivery date, you will have up to 30 days from that period to return the product. We will inspect the product to make sure there are no damages or other defects. All returns for refunds will incur a 25% restocking fee. The customer pays for return shipping, and store credit will be issued minus the shipping charge for the return label. All products approved for return are eligible for store credit, exchange, or refund. There is no return, refund, or exchange for any parts that have been used, damaged, modified, painted, or installed. Returns are not eligible for custom products such as: steering wheels, grilles, diffusers, front lips, side skirts, exhaust tips, DRL modules, CarPlay products, headlights, tail lights, spoilers, mirror caps, front hoods, rear trunks, engine covers, mid-pipes, downpipes, floor mats, key fobs, seat back covers, interior trim sets, splitters, brace bars, canards, etc. Custom products will be identified by the absence of a quantity counter on the product page. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase. Please send a video and photo of the situation, if applicable, to speed up the process.
Payment Methods
What payment methods do you accept?
We accept a variety of payment methods to ensure a convenient and secure shopping experience. Currently, we accept major credit cards such as Visa, Mastercard, and American Express.
Is it safe to enter my credit card information on your website?
We prioritize the security of our customers' information and have implemented robust measures to safeguard your payment details. Our website employs industry-standard encryption technology (SSL) to protect your data during transmission. Additionally, we adhere to strict privacy policies to ensure the confidentiality of your information.
Will I receive an invoice for my purchase?
Yes, once your payment is successfully processed, you will receive an order confirmation email containing an invoice for your purchase. The invoice will include details such as the items purchased, quantities, prices, applicable taxes, and any shipping charges.
What should I do if I encounter payment-related issues during checkout?
If you experience any difficulties or encounter errors while making a payment, please contact our customer support team immediately. We will assist you in resolving the issue and ensure a smooth and successful transaction.
Orders & Shipping
When will my order ship?
Once your order is processed, it will typically ship within 1-2 business days. You'll receive an email notification with the tracking number once your package is on its way.
How long does delivery take?
Delivery times depend on the shipping method you've chosen, product availability, and your location. For international orders & custom-made items, delivery may take longer than usual.
What do I do if my package is lost?
We begin processing orders as soon as they're placed. If you need to cancel the order or change your shipping address, please contact our customer service team as soon as possible. However, we can't guarantee changes can be made once the order is processed.
Can I cancel or change my shipping address after placing my order?
We begin processing orders as soon as they're placed. If you need to cancel the order or change your shipping address, please contact our customer service team as soon as possible. However, we can't guarantee changes can be made once the order is processed.
How can I track my order?
Once your order is shipped, we will provide you with a tracking number. You can use this number to track the progress of your shipment by visiting the shipping carrier's website.
Returns, Exchanges & Warranty
What warranty do you offer on your products?
We offer a 30-day warranty on all our carbon fiber parts and aftermarket mods. This warranty covers manufacturing defects and malfunctions under normal use. Please refer to our Warranty Policy for more detailed information.
Are there any shipping restrictions or additional customs fees?
Please note that some international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These additional charges are the responsibility of the customer. We recommend checking with your local customs office for more information.
Do you offer international shipping?
Yes, we offer international shipping to Canada, European countries, UAE, UK, and Australia. Please note that shipping fees, customs duties, and taxes are not included in our prices and may apply depending on your location.